Data controller responsible for data processing
KWZ is part of the gammaRenax Group. If you have any questions or if you wish to exercise your data protection rights, please contact the KWZ AG data protection organisation at dataprotection(at)kwzag.ch and dataprotection(at)kwz-industrie.ch or write to: KWZ AG, Data Protection, Ringstrasse 15, 8600 Dübendorf.
Personal data processed during communication and the performance of services
We collect the information you provide to Us when you contact Us or when you order goods or services. This includes general personal data, e.g. name and contact details, and if applicable, details of your position or role with the organisation on whose behalf you are contacting Us. When you order goods or services subject to payment, We also ask for your preferred payment method and billing address.
We also process personal data that We receive from third parties. This regularly includes personal data that We receive in correspondence or meetings with customers or business partners, e.g. your name and details of your activity as an employee with the respective customer or business partner.
Provision and use of Our Website and online shop
Use for information
You can find out about KWZ and Our range of services on the Website without telling Us who you are.
As with any connection to a web server, the server on which We provide the Website automatically logs and stores certain technical data for a short period of time. This includes the IP address and operating system of your device, the date and time of use and the type of browser you use to access the Website.
Ordering and purchasing in the online shop
We provide an online shop on the Website for online purchases. When you register as a customer in the online shop and place an order, We collect the master data you have transmitted to Us (e.g. name, delivery address and chosen payment instrument) as well as order and purchase data (e.g. shopping cart contents and value).
You have the possibility to order in the online shop as a guest. In this case, We collect the information you send Us with the order form (e.g. name, billing address, delivery address, e-mail address, shopping cart contents and chosen payment instrument).
We use web analysis services (currently Google Analytics) to evaluate the use of the Website and to obtain information for its optimisation. The web analysis services We use collect and store user data by means of cookies. Before they are transmitted to a server outside of Switzerland/EU/EEA, the requesting IP addresses are truncated.
Content of external websites
We embed content (videos from YouTube) from external servers on Our Website. When these contents are accessed, the operator of the external servers learns your IP address and/or certain marginal data that are required for utilising the external operator's servers.
You can instruct your browser not to accept cookies or prompt you each time before a cookie is set. You can also delete cookies on your device by using the corresponding function of your browser.
Photo, video and audio recordings
We will take photographs, and record video or audio In the course of events hosted by Us (although you can let Us know that you do not want any close-ups be taken of yourself).
Purposes of Our processing of your personal data
We process your personal data primarily to inform you about Our range of services and to perform, document and invoice Our services in accordance with Our contractual and legal obligations.
We also process your personal data for the following purposes:
- Responding to your enquiries and communicating with you;
- processing of your orders;
- provision and optimisation of the Website and online shop;
- optimising Our posts on Our corporate social media pages;
- organising events;
- information about new developments, and about new products and services of KWZ or other gammaRenax Group affiliates;
- compliance with legal obligations; and
- enforcement of legal claims.
We have a legitimate interest in processing your personal data for the purposes stated. Some processing is also necessary so that We can fulfil Our contractual obligations to you or Our legal obligations (e.g. retention obligations).
How We store and protect your personal data
In the interest of the integrity and confidentiality of personal data, We take appropriate technical and organisational measures. In accordance with Our risk assessment, We implement, in particular, admission controls, access controls as well as procedures for the regular review, assessment and evaluation of the effectiveness of the measures.
To whom We disclose your personal data
- other gammaRenax Group affiliates;
- external service providers;
- suppliers and other business partners; and
- authorities and courts (if applicable).
Place of processing
We store and process your personal data primarily in Switzerland and the EU. However, to fulfil some of the purposes described (e.g. provision of map functions and video content), it is necessary for Us to process your personal data in countries outside of Switzerland and the EU (worldwide, in particular the USA) or to transfer it to such countries.
We transfer data to countries without adequate data protection on the basis of standard data protection clauses or legal exceptions (e.g. necessity for performance of a contract).
Your rights regarding your personal data
You have the following rights regarding personal data relating to you:
- The right to obtain information about what personal data about you We store and how We process it;
- the right to receive a copy of your personal data or have such transmitted in a commonly used format;
- the right of rectification of your personal data;
- the right of deletion of your personal data; and
- the right to object to the processing of your personal data.
Please note that legal requirements and exceptions apply to these rights. To the extent permitted by law, We may refuse your request to exercise these rights. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).